Privacy Policy

About this policy

This notice explains how Falmouth Mystic Lagoon Tours collects, uses, and protects personal information when you visit our site, make a booking, contact us, or take part in our tours. We handle data in line with the Jamaican Data Protection Act and good practice for tourism operators.

What we collect

• • Contact information such as name, phone, and email.
• • Booking details such as tour date, time, party size, and pickup notes.
• • Payment confirmation data from our payment partner and fraud checks.
• • Device and usage data such as pages viewed and actions taken, which may be collected through cookies or similar tools.

How we use information

• • To process bookings, take payment, and send confirmations or updates.
• • To provide support and respond to questions.
• • To improve our site, services, and guest safety.
• • To meet legal duties such as accounting and safety reporting.

Legal bases

We rely on one or more of the following: performance of a contract, legitimate interests in running a safe and efficient tour, consent where required, and legal obligations.

Cookies

We use essential cookies to make the site work and optional analytics cookies to understand site use. You can manage optional cookies through your browser settings. Your choice will not affect essential cookies that are needed to provide core functions like booking.

Sharing

We share information with trusted service providers who help us run our site and tours, such as payment processors, booking tools, and analytics vendors. These providers must keep your information secure and use it only to deliver their service to us.

International transfers

Some providers may process data in other countries. When this happens we take reasonable steps to ensure suitable protections are in place.

Security

We use safeguards that are appropriate to the sensitivity of the information. No method of transmission or storage is completely secure, but we work to prevent unauthorised access or misuse.

Retention

We keep personal information only as long as needed for the purposes set out in this notice and to meet legal or accounting requirements. After that we delete or anonymise it.

Your rights

Under the Jamaican Data Protection Act you may have rights to request access, correction, deletion, restriction, and portability of your personal information. You can also withdraw consent where we rely on consent. You may also complain to the Office of the Information Commissioner if you believe your rights have been infringed. To use these rights contact us using the details below.

Children

Our services are intended for general audiences and families. If you are a parent or guardian and believe a child has given us personal information without your consent, contact us so we can remove it.

Updates

We may update this notice to reflect changes in our services or the law. The updated version will be shown here with a new effective date.

Contact

For privacy questions or requests reach our reservations team by phone at 1-876-617-3604 or 1-876-471-8495, or use the Contact page on our site.